This Shipping & Return Policy describes how we handle the delivery of physical products (if any) and the process for returning items purchased through Trainshala.
If physical materials (such as printed course books, merchandise, or supplementary items) are offered:
Orders are typically processed within [X] business days. Please note that weekends and holidays may affect processing times.
If your package arrives damaged or is lost in transit, please contact us at [your contact email] within [X] days of the estimated delivery date. We will work with the carrier to investigate and resolve the issue.
To initiate a return of a physical product, please contact our customer support at [your contact email] within [X] days of receiving the product. Items must be returned in their original condition and packaging.
Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method within [X] business days.
Certain items, such as digital courses or downloadable materials, are non-returnable and non-refundable.
We reserve the right to modify this Shipping & Return Policy at any time. Any changes will be posted on this page and will become effective immediately.